Managed Services · Premium Care
Your IT team,
without the overhead.
Highly secure networks, servers and devices, built and maintained by us and managed with the same enterprise-grade tools large organisations rely on. One fixed monthly fee, one Perth team.
YOUR SECURED ENVIRONMENT
EVERY LAYER BUILT, HARDENED AND MANAGED
Watched around the clock by managed detection & response.
Sound familiar?
Is your IT being managed,
or just answered?
Most businesses don't change providers because of one big failure. It's the slow build-up of small ones.
You're a ticket number, not a client.
Every call starts from scratch with someone who has never seen your environment.
You only hear from them when something breaks.
No monitoring you can see, no maintenance plan, no warning before it fails.
Security is an extra you have to ask for.
Threat detection, backup and credential monitoring are quoted separately, if they're raised at all.
Patches and firmware slip behind.
Updates happen when someone remembers, which is how known vulnerabilities stay open.
Nobody can say if your backups would work.
There's a copy somewhere. Whether it's offsite, protected or recoverable is another question.
You can't see what you're paying for.
An invoice arrives each month. A report on what was actually done does not.
None of this is normal. It's just common.
Why switch to Aeris
The difference is in how it's run.
Plenty of providers can fix a laptop. The difference is what happens the rest of the time.
Security built in
Secure by default. Not by request.
Aeris was founded on compliance and audit. Every Premium Care environment starts from the same hardened baseline, run on enterprise-grade tools.
THE BASELINE
ON EVERY PREMIUM CARE SITE
THE AERIS TOOLSET
ENTERPRISE-GRADE, MANAGED FOR YOU
What's included
Built around your environment.
Choose the building blocks you need. Everything sits under one agreement, one fixed monthly fee and one team.
Corporate user support
- Unlimited remote end-user support
- Device monitoring and OS patching
- Microsoft 365 support and licensing
- Vendor liaison and warranty management
Site support
- Network and server infrastructure
- Microsoft Teams Phone
- Firmware patching
- Proactive monitoring and response
Server support
- Proactive maintenance
- Performance and service monitoring
- Data protection software included
- Tiered to how critical each server is
Security
- 24/7 managed detection & response
- Dark web credential monitoring
- A formal incident response process
Backup
- Immutable cloud backup in Australia
- Microsoft 365 backup and restore
- Teams and SharePoint covered
Onsite engineer
- A dedicated engineer at your site
- Backed by the full Aeris team
- Same agreement, same standards
Every Premium Care agreement also includes a customer support portal, a local account manager, monthly service reports and quarterly meetings to align your IT with where the business is heading.
Switching to Aeris
Switching is easier than you think.
Changing providers feels like a big job. With a clear plan, it isn't. Here's how we take over.
Audit
We review your users, sites, servers, security and licensing, and show you what we find.
Standardise
We bring everything up to our technology standards, so there are no weak spots left behind.
Onboard
Monitoring, threat detection and backup are switched on and your team gets access to our portal.
Run & report
Proactive management from day one, with monthly reports and quarterly strategy reviews.
We make magic happen.
It's what you'll hear in our office when a job everyone else called impossible gets done anyway. Tight deadlines, no notice, a crisis that can't wait. That's the team that looks after you.
Questions
What people ask before switching
What's included in the monthly fee?
Everything in your Premium Care agreement: user and site support, server management, proactive monitoring and maintenance, patching, 24/7 managed detection and response, your account manager, monthly reports and quarterly reviews. Your proposal lists exactly what's covered.
What isn't included?
New projects and changes, such as new installations, equipment refreshes, office moves and major application upgrades, are quoted separately, as is after-hours work. You'll always know the cost before any work starts.
How long does it take to switch?
It depends on the size of your environment. After the audit, you'll get a clear onboarding plan with timings, so you know exactly what happens and when.
Can we keep our existing equipment?
Usually, yes. During the audit we check everything against our technology standards and tell you upfront if anything needs upgrading to be fully supported.
We have our own IT staff. Can you work with them?
Yes. We often work alongside internal IT teams, with clearly defined responsibilities, so your people can focus on the business while we look after the environment.
Do you support sites outside Perth?
Yes. We support organisations across Western Australia, with remote support nationally.
Is there a minimum size?
Premium Care is designed for organisations with 10 or more users. If you're smaller, talk to us and we'll recommend the right fit.
Ready for IT that's actually managed?
See what your environment really looks like.
Book an environment review. We'll look at your users, sites, servers and security, and show you what we'd fix first.
✓A clear picture of your current setup
✓Security gaps and risks, in plain English
✓A Premium Care proposal built around you
Level 2, 40 Kings Park Road
West Perth, Western Australia